Who this is with
These terms are between you and Agonos ("Agonos", "we", "us"). They apply whenever you use the Agonos dashboard, the client app or this website. Using the service means you accept them.
If you are agreeing on behalf of a company or club, you confirm you are allowed to bind it, and "you" means that organisation.
Your account
You need an account to use the service. Keep your sign-in details to yourself, give us an address you actually read, and tell us promptly if you think someone else has got into your account.
You are responsible for what happens under your account, including what the coaches and assistants you invite into your organisation do with it.
You must be at least 18 to hold a coach account. The client app is not for children under 16.
Your clients and their data
You are the controller of your clients' data; we are your processor. You decide which clients to add, what to record about them and how long to keep it. We process it to run the service for you and for nothing else. The terms of that processing are in the data processing agreement, which forms part of this agreement.
That division matters in practice: your clients' training records belong to your organisation, and requests about them come to you first. We will help, and we will not go around you.
You confirm you have the right to give us the personal data you upload, including any health-related information, and that you have told the people concerned what you are doing with it.
What you may not do
Use the service to break the law, to send unsolicited bulk messages, to store data you have no right to hold, or to harass anyone. Do not attempt to access another organisation's data, probe or overload the service, or resell it as your own product.
Security testing is welcome if you tell us first — write to contact@agonos.app before you start and before you disclose anything publicly.
Subscriptions, billing and trials
Plans and prices are on the pricing section. Prices are exclusive of VAT, which is added where applicable.
Trial. New organisations can try the service free. We will not ask for a card to start, and if you do nothing at the end of a trial the account simply stops being usable — we do not roll a trial into a paid subscription without you choosing it.
Renewal. Paid subscriptions renew automatically for the same period until you cancel. Payment is taken at the start of each period by our payment processor; we do not hold your card details ourselves.
Cancelling. You can cancel at any time from the billing screen. The subscription runs to the end of the period you have already paid for and does not renew. We do not pro-rate part-months.
Refunds. If something we did stopped you using what you paid for, write to us — we would rather refund a month than argue about it. Outside that, fees already paid are not refundable.
Price changes. We will give you at least 30 days' notice before a price change affects you, and it takes effect at your next renewal. If you do not want it, cancel before then.
Your content
Everything you put into Agonos — programmes, templates, notes, messages, files, your client records — stays yours. We claim no ownership of it.
You grant us the limited permission we need to host, transmit, back up and display it in order to run the service for you. Nothing more: we do not use your content to advertise, and we do not sell it.
Export. You can get your data out while your account is live. Ask at contact@agonos.app from your account address and we will send it.
Our service
The software, brand, design and documentation are ours and stay ours. You get the right to use the service while you are paying for it; nothing here transfers ownership of it.
Availability. We work to keep the service up and we publish incidents on the status page, but we do not promise uninterrupted availability on standard plans and there is no contractual uptime commitment unless we have signed one with you separately.
Changes. We improve the product continuously, which sometimes means changing or removing a feature. If we remove something you depend on, we will tell you before it happens and give you a way to get your data out of it.
Liability
We provide the service with reasonable skill and care. Beyond that it is provided as it is, and we do not warrant that it will meet every requirement you have or be error-free.
Nothing here limits liability that cannot lawfully be limited — including death or personal injury caused by negligence, and fraud.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, or loss of business, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period.
Agonos is not a medical device and does not give medical advice. Training prescription, screening and duty of care towards your clients remain yours.
Ending the agreement
You can stop at any time by cancelling and closing your account.
We can suspend or close an account that breaches these terms, that we are legally required to close, or that is being used in a way that endangers the service or other customers. Except where the law or the seriousness of the breach makes it impossible, we will warn you first and give you a chance to fix it.
When an account closes, we delete its data on the schedule set out in the privacy notice. Take your export before you close.
The rest
Changes to these terms. We may update them. Material changes are announced in the product before they take effect, and the date at the top of this page always tells you the version you are reading.
Transfer. You may not transfer this agreement without our consent. We may transfer it as part of a reorganisation or sale of the business, on notice to you.
If a clause fails, the rest stands.
Law. French law governs this agreement and the French courts have jurisdiction, except where consumer law gives you the right to your own courts.
Questions about any of this: contact@agonos.app.