Contact us
Email contact@agonos.app — that is the fastest route, and it reaches the people who build the app. We answer in English and French, normally within one business day.
You can also message us on WhatsApp at +33 6 36 37 63 04.
To get a useful answer on the first reply, tell us:
- the email address you signed in with,
- your phone and OS version (iPhone 15, iOS 18.2 — Settings → General → About),
- the app version, shown at the bottom of the You tab,
- what you did, what you expected, and what happened instead.
Screenshots help more than descriptions. Please do not send us your password; we never need it and will never ask for it.
Getting into the app
I have an invite code. Open the app, choose I have an invite, and enter the code your coach sent you. A code belongs to one person and one coach — if it is refused, ask your coach to send a fresh one rather than reusing an old link.
The invite link does nothing when I tap it. Install the app first, then tap the link again. A link opened before the app exists has nowhere to go.
I signed up but see no programme. Your coach has to publish one and assign it to you. Until they do, the Home tab is empty on purpose — message them from the chat tab.
Wrong account. Sign out from the You tab and sign back in with the email your coach invited. Two accounts on the same phone do not share anything.
Notifications
Agonos asks for notification permission on its own screen, before the system prompt, so you can decline without losing the ability to change your mind later.
If you said no and want them back: Settings → Notifications → Agonos on iOS, or Settings → Apps → Agonos → Notifications on Android.
If notifications are on and nothing arrives, sign out and back in once — that re-registers the device — then email us if it is still silent.
Apple Health
The Stats tab can show your daily step count. It is read on your phone through Apple Health, displayed only to you, and never uploaded to our servers or shown to your coach.
Turn it off any time in Settings → Health → Data Access & Devices → Agonos. Nothing else in the app depends on it.
Photos, videos and messages
Photos and videos you send in a chat go to your coach and to anyone else in that thread. Attachments are stored with the message; deleting the message removes it for everyone.
The app asks for camera, photo library and microphone access only at the moment you use those features, and works without them if you decline.
Your data
Export. Email contact@agonos.app from your account address and we will send you a copy of your data.
Delete your account. In the app: You → Delete my account. It is permanent — your logs, measurements and messages go with it. A coach who still owns an organisation has to transfer or close it first; the app will tell you if that applies to you.
What we collect and why is set out in the privacy policy.
Still stuck
Write to contact@agonos.app. If the app is unusable for you, say so in the subject line — those go to the front of the queue.