That is the whole switchboard. Sales questions, a bug, a billing problem, a press enquiry, a data request under the GDPR, a security disclosure — all of it goes to the same place and is read by the team that builds the product.
Writing from the address on your account makes everything faster, especially for anything about your data: it is how we know it is you before we act on it.
+33 6 36 37 63 04 — the fastest route for a short question during European working hours. Longer or account-specific things are better by email, where there is a written record for both of us.
What to expect
A person, not a queue. There is no first-line script here. The reply comes from someone who can actually change the thing you are writing about.
Same working day, usually. We are a small team on European time. Something sent on a Saturday evening gets answered on Monday.
For data requests, within one month. That is the GDPR deadline and we treat it as the outer limit, not the target. Details on what you can ask for are on the GDPR page.
Reporting something broken
Tell us what you did, what happened, and what you expected instead — in that order. If it is on the phone, the model and OS version help. If it is on the web, the browser does.
If you have found a security vulnerability, write before disclosing it publicly and we will work with you on it.
Existing customers
If you are signed in, the fastest route is the help link inside the dashboard, which brings your account details with it. Everything else is this address.