Current status
No incident is open. This page is maintained by hand and was last reviewed on the date at the top of it. If something is broken right now and this page has not caught up, that is our fault and not your imagination — write to contact@agonos.app and you will get a straight answer about what is happening.
We would rather publish a page that says plainly how it is maintained than a dashboard of green lights that nobody is actually watching.
What this covers
Dashboard — the coach's web app: programmes, roster, messages, calendar, billing.
Client app — the iOS and Android app clients use to see sessions and log their work.
Notifications — push alerts to phones, and account email such as sign-in links and receipts.
Payments — checkout, subscriptions and invoices, handled by our payment processor.
An outage in one of these does not necessarily affect the others. Sessions already downloaded to a phone stay readable and loggable while the app is offline, and sync when the connection returns.
What counts as an incident
Outage — a listed part of the service is unusable for most people.
Degradation — it works but is slow, or one feature within it is failing.
Maintenance — a planned change with a window we announce in advance.
Something affecting one account is a support case, not an incident. It still gets fixed; it just does not belong on this page.
How we communicate
During an incident we post here first, and we write to affected accounts if it lasts long enough to matter or if data is involved. Afterwards, anything that caused lost work or exposed data gets a written explanation of what happened and what we changed — sent to the people it affected, not buried in a changelog.
Report a problem
contact@agonos.app, or WhatsApp on +33 6 36 37 63 04 for something urgent. Telling us what you were doing, what you saw, and roughly when, turns an hour of guessing into ten minutes of fixing.